Support Information
For assistance or spare parts call to: +39 0423723020
Or write to enricob@dottotrains.com or customercare@dottotrains.com giving the following informations:
• Chassis number *
• Photos of pieces you need or about the problem
In case of request for spare parts:
• Company informations
• Place of goods delivery (if it's different from your company address)
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* You can find the chassis number directly on the train, in specific plates,
as shown below:
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Locomotive
The chassis number can be found inside the cabin under
the dashboard, or externally on the back of the frame.
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Coaches
The chassis number can be found externally, in the front of the chassis.
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